Privacy and cookie statement

Update 01-11-2022

Privacy-sensitive data or personal data is processed via our webshops. At Tintelingen BV we believe it is very important that we handle this data carefully and responsibly. Personal data is therefore carefully processed and secured by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that we:

• clearly specify our purposes before we process personal data, via this privacy statement;
• limit our collection of personal data to only the personal data necessary for legitimate purposes;
• first ask for explicit permission to process your personal data in cases where this permission is required;
• take appropriate security measures to protect your personal data and also demand the same from parties that process personal data on our behalf;
• respect your right to provide, correct or delete your personal data upon request.

Tintelingen BV is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop mijntinteling.nl. We recommend that you read it carefully. If you have any questions or want to know exactly what information we keep about you, please contact Tintelingen BV.

Process order

When you place an order for a gift with us, we use your personal data to handle this order properly. We may then provide your personal data to our delivery service to have the order delivered to you. We may also receive information about your payment from your bank or credit card company or payment provider. For this we use your name and address, e-mail address and IP address. We need this because of the contract we conclude with you when you order your gift.

We store this information for a maximum of two years after your order has been completed. We retain certain customer data for a longer period of time in connection with deferred activation of gift cards or due to the legal fiscal retention obligation.

Contact form and contact with customer service

With the contact form, or by contacting customer service, you can ask us questions or make requests. We can use your name and address details, telephone number, e-mail address, IP address, login code and/or order number. We need this because of the contract we conclude with you. We keep this information until we are sure that you are satisfied with our response and three months thereafter. This way we can easily access the information in case of follow-up questions. We can also train our customer service to become even better.

Providing personal data to third parties

We work with certain companies that may receive or view the above personal data from us.

Providing personal data to other companies or institutions

With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (for example, if the police requires this if there is a suspicion of a crime).

Statistics

We keep statistics about the use of our webshop, but this data is always anonymised. The anonymized data is not linked to marketing campaigns, no advertisements are shown in our webshops and we therefore do not build profiles based on usage data.

The statistics are only intended for internal analysis of the use of the web shops with the aim of improving user-friendliness and information provision.

Cookies

Our webshop uses functional cookies and analysis cookies for the statistics as described above. Cookies are small files in which we can store information so that you do not have to enter it every time. You can disable the placing of cookies via your browser, but some parts of our webshop will no longer work properly.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they themselves do with the cookies. So also read their privacy statements. (Note: these can change regularly)

Security

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We always adapt the security and pay close attention to what can go wrong.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

Access, change and delete your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See contact details below. You have the following rights:

• get an explanation about what personal data we have and what we do with it
• access to the exact personal data we have
• having errors corrected
• having obsolete personal data removed
• having personal data transferred to another party
• withdrawal of consent
• object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person. We may ask for a copy of proof of identity. The website of the Dutch government describes how you can safely share your proof of identity with us.

To file a complaint

Of course we are happy to help you if you have complaints about the processing of your personal data. Pursuant to privacy legislation, you also have the right to submit a complaint to the Dutch Data Protection Authority against this processing of personal data. You can contact the Dutch Data Protection Authority for this. The way in which Tintelingen collects and uses personal data is regulated by the Dutch Data Protection Authority. Tintelingen has registered its database under CBP report number 1253154.

Contact details:

Tintelingen BV
Corridor 11
5466 RB Veghel
klantenservice@tintelingen.nl